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Module 3 – Trauma

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They aren’t truly grateful for what’s being provided

They are testing whether the help is genuine before fully accepting it

We don’t know their full story. They may have past trauma or hard experiences that impact how they behave around me.

Introduce yourself

Give them your uninterrupted attention

Offer eye contact

Talk very loudly so they can hear you, no matter how loud they speak

Take charge, telling them where the best place would be to put the things you are dropping off

Give them choices and follow their lead

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